Exchanges and Returns
Can I exchange my Légère reed for a different strength?
Yes. Légère’s Exchange of Strength Program allows a one-time exchange per reed purchase (up to five exchanges per customer per year). You must have purchased the reed within the past 30 days and have a receipt. The program is open worldwide, no matte
Can I exchange bassoon, oboe, or English Horn (double) reeds?
Double reeds (bassoon and oboe) are not eligible for the Exchange of Strength Program. Because of their unique construction, we cannot exchange these reeds for different strengths. However, slight leaking or minor issues with double reeds can often b
I submitted the exchange form online – what happens next?
Once you submit your exchange request on our website, you should receive an automatic confirmation email. Our team will review your request and email you with next-step instructions within 2 business days. (If you don’t see the emails, check your spa
Can I do multiple reed exchanges at once?
Yes, but you need to submit a separate exchange form for each reed. For example, if you have two reeds to exchange, fill out the online form twice (one for each reed). Remember that each reed can only be exchanged once, and you’re limited to five exc
I filled out the exchange form but the “Submit” button is greyed out. What do I do?
If you can’t submit the exchange form, it means some required information is missing. Double-check that you have filled in all required fields. Commonly missed fields include Postal Code, State/Region, and Proof of Purchase (receipt upload). Make sur
How long will it take to get my new reed through the Exchange of Strength Program?
Please allow 2 business days for the new reed to be shipped after the exchange has been approved. All packages are shipped via Canada Post from our facilities in Barrie, Canada and may take:. Please note that USPS, Canada Post, and many other postal
How do I pick a strength?
Please visit our comprehensive Strength Chart Page to compare your current reed to the Légère reed of your choice. If you are just starting out and do not have a set strength, it is recommended that you start with a softer reed such as 2.0.If the str
What is your cancellation policy?
Orders can be canceled within 1 hour. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your o