I submitted the exchange form online – what happens next?Updated 2 months ago
Once you submit your exchange request on our website, you should receive an automatic confirmation email. Our team will review your request and email you with next-step instructions within 2 business days. (If you don’t see the emails, check your spam/junk folder.) After approval, your new reed will be shipped out. Please allow about 2 business days for processing and shipping approval. Shipping times vary by location: approximately 3–7 business days within Canada, 5–12 business days to the USA, and up to 15–20 business days internationally.
Note: postal delays could extend these time-frames.